We are constantly reviewing our guidance and policies. The following advice is correct as of the 20th December 2021 and is subject to change in the future.
Please be aware that we are reacting in real time to the announcements and we’ll do our very best to respond as quickly as possible, but please bear with us if it takes a little longer to make the necessary changes over this very busy period.
Please note that the information below is relevant to our gyms' reopening.
Are you looking for information on Places Leisure centres?
Find out more here.
The following information covers the COVID-19 secure measures we have put in place. We hope it will reassure you and help you make an informed decision about your return to your gym. You'll notice that most of the guidance below hasn't changed from our first reopening. We are constantly reviewing customer feedback and are delighted with your responses and know you’re happy with the measures we’ve put in place.
Please note that all classes need to be pre-booked either online or via the Places Locker app. Learn more here.
Our gyms:
Cleanliness & reassurance
Your gym
Pre-booking, arriving at and leaving the gym | Changing facilities |
Gym | Classes |
Places Locker
Our gyms: Cleanliness & reassurance
We have taken every effort to ensure that our team have time to clean the facilities and equipment before and after sessions.
Sanitising spray and wipes will be provided around the centre for use on equipment and lockers. Our teams will ensure that these are monitored and replenished where required.
We strongly advise the wearing of a face-covering within our centres except whilst exercising or eating and drinking.
Back to top
Your gym
Please find your local gym below to find out more, specific to your gym.
Places Gym Edinburgh
Places Gym Hinckley
Places Gym Preston
Places Gym Sheffield
Back to top
Pre-booking, arriving at and leaving the gym
Booking ahead
Please continue to book classes, where possible, in advance either via the Places Locker app or
member area on our website. If you arrive at the centre without pre-booking, there may not be space available in your chosen activity.
To help you navigate increased capacity during busy periods, we recommend that use our ‘Notify Me’ feature available when you ‘Book Now’ on our Places Locker app and you will be emailed if a place becomes available.
In instances where Government guidance limits your ability to visit or our ability to hold the session, we will refund any charges.
What do I need to do to be able to book online?
There are 3 ways to book:
- Via the member area. If you haven’t registered yet, please do so using the email address linked to your membership record.
- Via our Places Locker app which you can download from the App Store or Google Play. Again, please make sure your username is the email address linked to your membership.
- If you haven’t linked your email address to your membership, you can also ring your gym to book, and the team will be happy to help link an email to your membership to allow you to book online in the future.
The Places Locker app is the quickest way to book your sessions. If you're having trouble signing up to use Places Locker, please
visit our guide.
We appreciate circumstances change, so you can cancel your booking free of charge up to 2 hours before you visit – we really appreciate you doing this as it helps us give other customers an opportunity to attend. We apply a £2.50 fee if you cancel a session within 2 hours of it starting or if you don't attend.
Arriving at the gym
We strongly advise the wearing of a face-covering within our gyms except whilst exercising or eating and drinking.
Should you wish to limit your time within the gym you could arrive dressed for your activity and shower at home. Changing rooms will be available.
Please have your membership card or QR Code ready and allow a few extra minutes more than you normally would just in case progress through reception is a little slower.
If you are paying for a session at the gym, we ask that you use contactless payments where possible.
You’ll find supplies of hand sanitiser and wipes available in reception and throughout the gym.
Back to top
Changing facilities
Should you wish to limit your time within the centre you could arrive dressed for your activity and shower at home. Changing rooms will be available.
For details on your gym's changing facilities, please contact your gym directly.
Back to top
Gym
Here's everything you need to know:
- We strongly advise the wearing of a face-covering within our gyms except whilst exercising or eating and drinking.
- Please make use of lockers where available as we are unable to allow bags in the gym area.
- Bring a sweat towel to workouts for personal use.
- Please use the sprays and wipes for equipment.
- Exercise mats may be available for your use but we encourage you to bring your own where possible.
- Please bring your own water bottle, our water fountains are available.
- We always appreciate you looking out for each other – and gym etiquette has never been more important than it is now.
- If you feel unwell, please stay home and stay safe. If you have any concerns about visiting that you would like to discuss, the team at your local centre will be happy to help and support you.
- Please follow requests from our fitness team; they are there to help.
- Hand sanitisers and wipes will be available throughout the gym and studios – please use them for yourself and for cleaning down any equipment.
Back to top
Classes
Here's everything you need to know.
- Please continue to book all of your classes via our app or website - to book online or register please use your Leisure Hub area. When registering or downloading Places Locker app please use the email address linked to your membership.
- We strongly advise the wearing of a face-covering within our centres except whilst exercising or eating and drinking.
- Please bring your own water bottle, our water fountains are available.
- Bring a sweat towel to workouts for personal use. Please use the sprays and wipes for equipment.
- Exercise mats may be available for your use but we encourage you to bring your own where possible.
- We always appreciate you looking out for each other – and class etiquette has never been more important than it is now.
- Please clean down equipment before and after use.
- If you feel unwell, please stay home and stay safe. If you have any concerns about visiting that you would like to discuss, the team at your local centre will be happy to help and support you.
- Please follow requests from our instructors - they are there to help.
- Hand sanitisers and wipes will be available throughout the centre.
- If a class is full, don't forget to use our Notify Me feature which will let you know when a space becomes available.
We appreciate circumstances change, so you can cancel your free booking free of charge up to 2 hours before you visit – we really appreciate you doing this as it helps us give other customers an opportunity to attend. We apply a £2.50 fee if you cancel a session within 2 hours of it starting or if you don't attend.
If you cancel your pre paid/ chargeable booking at least 24 hours in advance of the scheduled start time, please call or visit the centre to rearrange your Booking.
Back to top
Places Locker
Don’t forget that you always have access to our Places Locker app - your easy to use, digital fitness partner. Our Places tracks your activity wherever you are and features virtual workouts and fitness programmes for you to use at any time. You can also use the app to easily book all of your classes, and, access your Membership Card Number - available as an easy-to-use QR Code.
To access your QR Code, simply download the Places Locker app, go to the ‘Member Area’ of the app, and then scroll down to ‘My QR Codes’ where you will find your card number in a QR Code format – ready to scan for easy entry into the centre from your first visit, onwards.
If you are a member already and don't yet use the app, please ensure that when registering you use the same email address linked to your membership.
Back to top