We are constantly reviewing our guidance and policies. The following advice is correct as of 27 November 2020 and it is subject to change in the future.


Great news - we are re-opening on 2 December 2020 and we can’t wait to welcome you back when you’re ready.  


The following information covers the Covid-19 secure measures we have put in place. We hope it will reassure you and help you make an informed decision about your return to your centre. You'll notice that most of the guidance below hasn't changed from our first re-opening. We are constantly reviewing customer feedback and weare delighted with your responses and know you’re happy with the measures we’ve put in place.


We’d particularly like to draw your attention to the payments sections - you are able to extend the suspension period should you wish. Click here for more information.


Please note that all sessions (gym and classes) need to be pre-booked either online or via the Places Locker app. Learn more here.


Looking for information on Places Leisure centres? Find out more here.


Our gyms:
Cleanliness & social distancing

Your gym's opening information | Tiers explained

Membership payments and freezing | I want to freeze my membership

Pre-booking, arriving at and leaving the gym | Changing facilitiesOur teamsCustomer responsibility

Gym | ClassesCafé

Places Locker | Contacting your gym by phone

 

Our gyms: Cleanliness & social distancing


We are proud that our Centres are COVID-19 Secure and this has been recognised by an independent review of our risk assessments.


You will see from the programme in place that we have taken every effort to ensure that we have time to clean down between, before and after sessions, and that the programme, coupled with the need to book ahead, enables us to manage footfall throughout the whole centre, not just the space you're in.


We continue to encourage and recommend that all customers wear face coverings/masks throughout their visit to our gyms except during physical exercise or whilst eating or drinking. We ask that you wear your face covering/mask when entering the building, in reception, spectator areas, corridors and stairways, when entering and leaving studios and the gym, however you can remove it whilst exercising, eating or drinking. If you have a medical condition which restricts you from wearing a covering, please let a member of the team know.


Please find below more information on how we're working hard to keep you safe to ensure an enjoyable visit.


  • All activities in our gyms will operate in sessions and must be booked. This will help us control the number of people on site, which means we ensure a safe distance between our visitors. Please click here for more information on booking.
  • Between all sessions, we have factored in a 15 minute changeover period to allow for you to exit your session safely and for our teams to clean the facilities. Gym sessions will last 60 minutes.
  • Changing facilities will be available at all sites. We will provide cleaning wipes for you to use in the lockers. Find out more about our guidelines for changing facilities here.
  • You may notice some differences in our gym's reception areas. We will have plastic screens set up at reception kiosks to protect you and our team. We will also have markers on the floor and around the gym to guide you safely - we ask that you follow these to keep yourself and others safe. We will have signage around the gym to help you with this.
  • Since the last re-opening we have made some changes to allow you to queue indoors rather than outdoors. However, please be aware that some of our gyms may require outdoor queuing to access the gym.
  • Sanitising spray and wipes will be provided around the gym for use on equipment and lockers. Our teams will ensure that these are monitored and replenished where required.

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    Your gym's re-opening information

    Please choose your local area below to find out more information on re-opening, which activities will be available when and information on our opening hours across the Christmas period:


    Hinckley

    Preston

    Sheffield


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    Tiers explained


    The information below explains what the Tiers mean for activity availability.  To find out which Tier your local centre is classified as, please click here. We continue to operate robust safety and hygiene procedures to ensure your safe use of our facilities. We have a COVID-19 secure risk assessment that has been checked and approved by Environmental Health Officers. 


    If your area is classified as Tier 1:

    There is no change to the running of our gyms in Tier 1 areas. 


    If your area is classified as Tier 2:

    There is no change to the running of our gyms in Tier 2 areas.


    If your area is classified as Tier 3:

    We will not be able to run Group Workout Classes in our studios or pools whilst the centre remains in Tier 3. The good news is that at Places Gym Hinckley and Sheffield, we will introduce ‘Individual Workout and Cycle Areas’ for customers to book a space or a bike to workout using content on Places Locker or one of your own routines, and we’ll provide the necessary equipment. At Places Gym Preston, we're increasing our gym capacity.

    In addition, all Premium members will be upgraded, free of charge, to the Essential Studio membership, offering over 110 on demand workouts plus up to 30% off over 1,000 live streamed classes, for as long as the centre remains in Tier 3. Just log into the Places Locker Virtual Studio using your normal log in details to get started. All other members can enjoy free access to the Virtual Studio.


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    Membership payments


    Please find below information on your first payment after your gym re-opens. Please remember that you're still able to freeze your membership if you would like to. If you would like information on how to freeze your membership, please click here.


    We continue to ensure that your gym is a safe and hygienic environment where you can once again enjoy keeping active and reaching your goals. We’re ready to welcome you back whenever you're ready and our payment systems ensure that you still feel in control. 


    As a reminder, all memberships were frozen free of charge on 4th November 2020 and will resume when your gym re-opens. See below for our re-opening plans for payments:


    If you pay by monthly Direct Debit:

  • If your Direct Debit is between the 1st and 3rd of the month then you have paid in November, and your next payment won’t be until January 2021.
  • If your Direct Debit is from the 4th onwards your payment will be taken as normal unless you freeze your membership.

  • If you pay an annual upfront payment for the year:

  • The length of the lockdown has been added to your membership free of charge, so your renewal date will be a little later.  We’ll be in touch when it is time to renew.

  • If you joined on a 3 month promotion:

  • Any days you were unable to use will begin again from December 2nd, the day of the month we take your Direct Debit won’t change, it will take place a month later than on your original agreement.

  • Do you have a membership via GymFlex?

    Members with annual selection windows with their employer were provided with a pro rata renewal membership to accommodate for the closure. If you do not wish to renew your GymFlex membership, an extension will be added to your expiry date to reimburse for the closure period. If you require any further information, please contact GymFlex directly for guidance.


    Do you have a pass from Hussle?

    If you have any questions regarding a Hussle Monthly+ pass, Day Pass or FitFix pass, please get in touch with Hussle directly on info@hussle.com and they will be able to help with any queries.


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    I want to freeze my membership


    Did you know that our normal freezing rules allow for 6 months’ free suspension in any 12-month period? We’d like to reassure you that all previous freezes you may have had (for injury, exercise breaks etc.) and those that we applied as a result of any temporary closures don’t count towards any new freezes. From the point of re-opening, this gives you up to 6 months of freezing – how long you freeze for is up to you. You can apply these in 1 to 3 month blocks and you can return earlier if you wish.


    If you had frozen your membership prior to the November lockdown, you don't need to do anything else on re-opening, but the period of closure will be added to your freeze end date.


    Please note that if you want to freeze before your gym re-opens, you must request this before the deadline that we gave you in an email or letter, or at least 4 working days before your gym's re-opening date - whichever was sooner. If we don't receive your request before this, your membership and Direct Debit will be re-activated.


    Do you pay monthly for your membership?

    If you had frozen your membership prior to the November lockdown, you don't need to do anything else on re-opening, but the period of closure will be added to your freeze end date.

    If you are not an annual member and choose to remain frozen, there are two ways to do this: 

  • Manage it yourself in your member area. Your username is the email address you use for your membership. Please see below for guidance on how to do this.
  • If you don’t have an email address, haven't linked an email address with your account or simply prefer to talk to someone, you can contact our membership team at Harland’s. Their dedicated Places Gym team are available by emailing placesgym@harlandsgroup.co.uk or by calling 01444 221052.

  • Please follow these steps to freeze your membership in the member area:

  • Go to the member area or the Places Locker app.
  • Click on My Membership, in your online account, and click the freeze button against your membership.
  • Complete the freeze request form.
  • You can return to this page to extend the freeze.

  • If you would like to restart your membership and payments in advance of your freeze period ending, please call our customer service team on 01444 221052.


    Do you want to freeze an annual membership (paid for upfront)?

    You will have received an extension (equal to the length of our closure) to your membership.


    If you have any questions about your annual member or you would like to freeze your membership, please contact freezemymembership@placesleisure.org to do this. You can freeze for between 1 and 6 months.


    If you would like to restart your membership and payments in advance of your freeze period ending, please contact freezemymembership@placesleisure.org.


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    Pre-booking, arriving at and leaving the gym


    Booking ahead 

    Now isn’t the time for a wasted trip or to be standing in a queue, so we have introduced booking for classes and gym sessions. Although it’s a little different from simply turning up, it is the best way for you to plan and know with certainty that a place is available. It means we can control the footfall in key areas as well as the gym as a whole; we have large gyms so this is a key feature of maintaining social distancing. Plus, it saves our teams handling cash.


    Please book all sessions (gym and classes) in advance either via the Places Locker app or member area on our website. If you arrive at the gym without pre-booking, you may not be able to enter and take part in your activity. If a space is available, we will allow you to book a slot. If you're having difficulty booking online, please contact your local gym. Customers with a visual impairment are encouraged to call the gym and make their booking over the phone. Click here for details of our gyms' phone line availability.


    Once we have confirmation from the Government on our re-opening date we will make timetables available for you to book.  Keep an eye out on social media for updates.  You may see classes in the timetable but they may not be bookable until we have Government confirmation.


    Please note that you will only be able to take part in the activity in the gym that you have pre-booked. After your session has ended, we ask that you leave the gym to ensure our total visitor count remains safe.


    What do I need to do to be able to book online? 

    There are 3 ways to book:

  • Via the member area. If you haven’t registered yet, please do so using the email address linked to your membership record. 
  • Via our Places Locker app which you can download from the App Store or Google Play. Again, please make sure your username is the email address linked to your membership. 
  • If you haven’t linked your email address to your membership, you can also ring your gym to book, and the team will be happy to help link an email to your membership to allow you to book online in the future. Please be aware that our gyms will understandably be managing a high volume of calls. For details of when our phone lines are available, click here.

  • Direct Debit and annual members have 14 days' advance booking rights, and Places members have 7 days' advance rights.


    If you wish to Pay as You Move and pay for one-off visits, you now need to be a Places member - simply sign up for free. Once you’ve done that, all of the above booking options are open to you and you will have 7 days' advance rights.


    If you were using Pay as You Move without a membership prior to lockdown, you will need to visit your gym if you paid a discounted price and wish to still use this moving forward, as you will need to provide proof of eligibility. Until you have visited the gym, you will see the standard price when you go to book a session online. Once you have visited the gym and they have set up your discount, you will be able to book at the discounted rate online. All customers aged 0 - 17 and 65+ will automatically be eligible for discounted prices on Pay as You Move sessions. 


    We appreciate circumstances change, so you can cancel your booking free of charge up to 2 hours before you visit – we really appreciate you doing this as it helps us give other customers an opportunity to attend. We apply a £2.50 fee if you cancel a session within 2 hours of it starting or if you don't attend. 


    Arriving at the gym 

    You’ll have read about the importance of booking ahead and it is essential that you do so – we’re looking to manage the numbers in the gyms and for you it means no wasted trips and fewer queues.  


    We recommend that all customers wear face coverings throughout their visit to our gyms except during physical exercise. We ask that you wear your face covering when entering the building, in reception, spectator areas, corridors and stairways, when entering and leaving studios and the gym, however you can remove it whilst exercising. If you have a medical condition which restricts you from wearing a covering, please let a member of the team know.


    Please arrive no more 15 minutes before your scheduled activity. If you arrive really early, please consider waiting in your car or you may be asked to wait outside the gym.  Since the last re-opening we have made some changes to allow you to queue indoors rather than outdoors. However, please be aware that some of our gyms may require outdoor queuing to access the gym.


    We’d recommend that wherever possible you arrive dressed for your activity and shower at home, although changing rooms will be available at most sites.


    At our busiest gyms, a member of the team may be at the entrance to greet and assist you. They are there to help all of you enjoy a safe and socially distanced visit. 


    Please have your membership card ready and allow a few extra minutes more than you normally would just in case progress through reception is a little slower because of social distancing measures.


    If you are paying for a session at the gym, we ask that you use contactless payments where possible.


    You’ll find supplies of hand sanitiser and wipes available in reception and throughout the gym.


    To aid the safe flow of people around the gym, we have introduced one-way systems in places or used alternative entrances/exits, so your route around the gym may be different to normal. Our new signage will guide you.


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    Changing facilities


    For social distancing purposes, we’d encourage you to arrive dressed ready for your activity, and to shower at home. Changing rooms will be available at most gyms.  


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    Our teams

    You’ve always taken time out to ask how our teams were during lockdown, and we’d like to reassure you that our responsibility to our teams goes hand in hand with our responsibility to you. Social distancing will be in place throughout the gyms, including those areas you don’t see, in our offices for example. 


    Teams will be provided with masks where their role/task requires it, we’ve introduced reception screens, and minimised requirements for cash handling and unnecessary queues. Your help by booking ahead, following signage and any guidance from our Placemakers (the greeter you may see) is appreciated, and contactless payments are encouraged over cash payments. 


    We love to help you hit your goals and help you enjoy activity, and now is no different – there’s just social distancing to factor in.


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    Customer responsibility


    We’ve missed you and we can’t wait to welcome you back when you feel ready.


    We’ve put a lot of changes in place, with tiny details beyond what we’ve shared here, but our safety process is at its best when we all play a part. Aside from respecting Government guidelines, we ask that you look out for each other. If you feel unwell, please stay home and stay safe. Likewise, if you have travelled recently to a country that requires you to self-isolate for 14 days, we ask that you do not visit a gym before this period has ended. For guidance on travel and self-isolating, please visit the Government's website. If you have any concerns about visiting that you would like to discuss, the team at your local gym will be happy to help and support you.


    We recommend that all customers wear face coverings throughout their visit to our gyms except during physical exercise. We ask that you wear your face covering when entering the building, in reception, spectator areas, corridors and stairways, when entering and leaving studios and the gym, however you can remove it whilst exercising. If you have a medical condition which restricts you from wearing a covering, please let a member of the team know. Thank you for your co-operation.


    We've always appreciated you following gym and class etiquette, and there's never been a more important time to look out for each other.


    It’s your gym and we value your feedback. Our best chance of putting something right is during your visit - our teams are happy to hear what more we can do to make the environment the best and most reassuring it can be. We’ll also be using our surveys to check-in on how we’re doing - please keep an eye on your email. 


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    Gym


    There's a number of key differences to your gym experience when we re-open. Here's everything you need to know: 

  • Please be aware that you need to book your gym session in advance, as you would for classes. Sessions are available in 1-hour slots and can be booked via our app or website - to book online or register please click here. When registering or downloading Places Locker app please use the email address linked to your membership.
  • You can view timetables and book 14 days in advance of the gym re-opening.
  • If you wish to Pay as You Move for your visit, please register for a Places membership first - simply sign up here for free
  • Personal training and team support are still available, but social distancing applies. 
  • We recommend that all customers wear face coverings throughout their visit to our gyms except during physical exercise. We ask that you wear your face covering when entering the building, in reception, spectator areas, corridors and stairways, when entering and leaving studios and the gym, however you can remove it whilst exercising. If you have a medical condition which restricts you from wearing a covering, please let a member of the team know.
  • Please make use of lockers where available as we are unable to allow bags in the gym area.
  • Bring a sweat towel to workouts for personal use. Please use the sprays and wipes for equipment.
  • Exercise mats may be available for your use but we encourage you to bring your own where possible.
  • Please bring your own water bottle, as water fountains are only available for filling bottles up. 
  • Please arrive dressed for your session, with the minimum of belongings. For more information on changing rooms, please click here.
  • The need for social distancing means that you will find equipment spaced out, or some equipment marked as unavailable. Gym floors will also be clearly marked, so the space you have available is clear. 

  • We always appreciate you looking out for each other – and gym etiquette has never been more important than it is now. 
  • Please maintain social distancing in the gym when using equipment and on the gym floor. Our signage is there to help. 
  • Please clean down equipment before and after use. Please spray cleaning fluid onto a disposable towel and not onto the exercise machinery itself, to limit spray and material on the surface of machines going into the air.
  • If you feel unwell, please stay home and stay safe. If you have any concerns about visiting that you would like to discuss, the team at your local gym will be happy to help and support you. 
  • Please follow requests from our fitness team; they are there to help. 
  • Hand sanitisers and wipes will be available throughout the gym and studios – please use them for yourself and for cleaning down any equipment. We will use the time before and after slots to ensure the environment is thoroughly cleaned for the next customers. 

  • We appreciate circumstances change, so you can cancel your booking free of charge up to 2 hours before you visit – we really appreciate you doing this as it helps us give other customers an opportunity to attend. We apply a £2.50 fee if you cancel a session within 2 hours of it starting or if you don't attend.


    Do you pay monthly or annually for your membership? Are you nervous about returning? Please refer to the freezing section for how you can freeze your membership for a little while longer. 


    Getting active again

    Many of you told us that keeping active during lockdown was challenging. Our fitness teams are here to help you get back on track. Whilst you are booking time in the gym, we can’t guarantee your favourite area of the gym won’t be busy and there may be a little less equipment. If you need to vary your routine to get the best from your session, please just ask a member of the team – they may have to be socially distanced, but their expertise is still available and they'd love to help. 


    We will be running gym introductions for new members, which will be bookable online. For information on pre-booking sessions, please visit our pre-booking section.


    We still have the great content available on Places Locker so you can top up your visits or keep active at home if you want to wait before returning.


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    Classes


    Here's everything you need to know. 

  • You’ll already be familiar with booking your classes, but now it's even more important. Bookings can be made via our app or website - to book online or register please click here. When registering or downloading Places Locker app please use the email address linked to your membership. 
  • You can view timetables and book 14 days in advance of the gym re-opening. 
  • If you wish to Pay as You Move for your class, please register for a Places membership first, simply sign up here for free.
  • Booking slots will help us manage capacity but also to give us time before and after slots to ensure the environment is thoroughly cleaned for the next customers. 
  • We recommend that all customers wear face coverings throughout their visit to our gyms except during physical exercise. We ask that you wear your face covering when entering the building, in reception, spectator areas, corridors and stairways, when entering and leaving studios and the gym, however you can remove it whilst exercising. If you have a medical condition which restricts you from wearing a covering, please let a member of the team know.
  • Please bring your own water bottle, as water fountains are only available for filling bottles up. 
  • Bring a sweat towel to workouts for personal use. Please use the sprays and wipes for equipment.
  • Exercise mats may be available for your use but we encourage you to bring your own where possible.
  • Please arrive dressed for your session, with the minimum of belongings. For more information on changing rooms, please click here.
  • The need for social distancing means that classes are spaced on the timetable to allow footfall to flow safely. Because gym sessions also require booking, you’ll notice that the timetables are complementary to the overall traffic throughout the gym, not just the studios. 
  • Class sizes may be a little bit smaller than before due to social distancing, but where possible we have tried to avoid this by changing the class location to a different studio or sports hall to make popular classes available to as many of you as possible. Please check timetables and signage in the gym or ask a member or staff. 
  • Virtual classes are still available - please check the timetables. However, some classes that require the sharing of equipment have been removed.

  • We always appreciate you looking out for each other – and class etiquette has never been more important than it is now. 
  • Please maintain social distancing in the studio and when exiting the class. Our signage will help. 
  • Please clean down equipment before and after use. 
  • If you feel unwell, please stay home and stay safe. If you have any concerns about visiting that you would like to discuss, the team at your local gym will be happy to help and support you. 
  • Please follow requests from our instructors - they are there to help. 
  • Hand sanitisers and wipes will be available throughout the gym. 

  • We appreciate circumstances change, so you can cancel your booking free of charge up to 2 hours before you visit – we really appreciate you doing this as it helps us give other customers an opportunity to attend. We apply a £2.50 fee if you cancel a session within 2 hours of it starting or if you don't attend. 


    Do you pay monthly or annually for your membership?  Are you nervous about returning? Please refer to the freezing section for how you can freeze your membership for a little while longer. 


    Getting active again

    Many of you have told us that keeping active during lockdown was challenging, and you’ll be pleased to know that whilst in-gym classes will return, the home workout content as well as live streamed classes on our Virtual Studio is still available, as a top-up to your gym visits, or for those not yet ready to return. 


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    Café


    As we re-open our gyms, we’re following all Government guidance as well as taking a sensible view to managing footfall. This means that some of our cafés will be unavailable. Where café services are available, please observe the distancing signage and guidance in place, and please note that many may offer a takeaway only service.


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    Contacting your gym by phone


    Gym phone lines will be available from Friday 27th November, and in the lead in to re-opening team members will be available at the following times:

  • Fri 27th - 8am to 8pm
  • Sat 28th - 10am to 4pm    
  • Sun 29th - 10am to 4pm    
  • Mon 30th - 10am to 8pm
  • Tues 1st - 10am to 8pm

  • Normal service resumes on Wednesday 2nd December, re-opening day.


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